Support & recovery
An authorized adult can contact support@badgebinder.com with the app/Android version and a description. Never send child records, private answers, account passwords or backup passphrases.
Recover work on a new phone
- On the old phone, create an encrypted library backup and copy it off the phone.
- On the new phone, choose Restore encrypted backup and enter the private passphrase directly.
- Review the restore preview; restore creates new copies without overwriting existing binders.
- Check each learner's answers, statuses and resume position before replacing the old app.
Support cannot recover a forgotten passphrase. This edition accepts its own library format, not a different app's private-family backup.
Speech, import and print
Typing works if speech recognition is unavailable. Text import accepts UTF-8 files with one question per nonempty line, up to 1,000 questions and 1 MiB. Import only authorized content. This edition generates a new readable PDF; it does not fill an imported original PDF. Review every preview page before download or print. Configure your printer through Android's print service.
Planned household subscription
The approved website-first launch price is US $24.99/year for one household, including multiple learners, app updates and encryption. Public checkout is not active yet. The connected household edition is being tested separately from the offline preview described below.
Contact support@badgebinder.com for availability or billing questions. Never email private child records or encryption secrets. Account sign-in will not recover lost document keys; keep an external encrypted backup. Existing local answers remain usable after cancellation.
Security reports
Use the subject “BadgeBinder security report.” Report a description without accessing others' data, retaining private information or exposing secrets. Do not disrupt any service.